1. About This Privacy Notice

This privacy notice explains:

– What personal data we collect
– How and why we use it
– How we protect it
– Your rights under applicable data protection law

This notice applies to personal data processed by Text Badger as a data controller.

Text Badger operates in both the United Kingdom and the Channel Islands.

We comply with:
– The Data Protection (Bailiwick of Guernsey) Law, 2017
– UK GDPR
– The Data Protection Act 2018

We cooperate with:
– Office of the Data Protection Authority
– Information Commissioner’s Office

2. Who We Are

Text Badger
Guernsey, Channel Islands
United Kingdom

Email: Contact@textbadgermarketing.co.uk
(Please include “Privacy Request” in the subject line)

We are a digital marketing and lead generation agency specialising in supporting construction and trade businesses.

3. Our Role in Processing Personal Data

Depending on the circumstances, we act as either:

Data Processor

When generating leads or running marketing campaigns for clients, we process personal data strictly under their instructions.

If you submitted your information via an advert, landing page, or form belonging to one of our clients, that client is the data controller. Please refer to their privacy notice for details on how your data is used.

Data Controller

We act as a data controller when processing personal data for our own business purposes, including:

– Website enquiries
– Consultations
– Newsletter subscriptions
– Recruitment
– Client onboarding
– Testimonials
– Complaints

This notice applies to processing where we act as controller.

4. How We Collect and Use Your Information

A. Website Visitors

We may collect limited data through:
– Cookies
– Analytics tools
– Tracking technologies
– Data may include:
– IP address
– Browser type
– Device information
– Pages visited

Unless cookies are strictly necessary, we will request your consent before placing them.

Legal basis: Consent (where required)

Retention: In line with our internal retention schedule

B. Enquiries & Consultations

If you contact us or book a consultation, we may collect:

– Name
– Email address
– Telephone number
– Company name
– Website
– Information you provide

Purpose:
– Respond to enquiries
– Schedule meetings
– Provide service information

Legal basis:
– Legitimate Interests

Retention:
– As long as necessary to manage the enquiry and in line with business record requirements

C. Newsletter Subscriptions

Data collected:
– Name
– Email address

Purpose:
– Send marketing communications

Legal basis:
– Consent
– You may unsubscribe at any time.

Retention:
Until consent is withdrawn

D. Recruitment

If you apply for a role with us, we may collect:
– Name
– Email
– Phone number
– CV
– Application information

Purpose:
Manage recruitment process

Legal basis:
– Contract (pre-contractual steps)
– If you consent to future role consideration:

Retention:
– During recruitment process
– Longer if consent provided for future opportunities

E. Clients & Partnerships

If you become a client, we may process:

– Name
– Company details
– Contact information
– Billing information
– Advertising account data
– Campaign data
– IP addresses
– Onboarding information

Purpose:
– Deliver contracted marketing and lead generation services

Legal basis:
– Contract
– Legitimate Interests

Retention:
– Duration of agreement
– Accounting and legal retention requirements thereafter

F. Testimonials

If you provide a testimonial, we may publish:
– Name
– Company name
– Role

Legal basis:
– Consent
– You may request removal at any time.

G. Complaints

If you submit a complaint, we may collect:
– Name
– Email
– Complaint details

Legal basis:
– Legitimate Interests

Retention:
– Until resolution and in accordance with legal requirements

5. Lead Generation & Advertising Platforms

We may use third-party advertising and marketing platforms including:
– Meta Platforms
– Google

When generating leads on behalf of clients:
– We act as a data processor
– The client is the data controller
– We process data only under written agreement
– We do not use lead data for our own purposes

6. Sharing Your Information

We may share data with trusted service providers such as:
– Website hosting providers
– CRM systems
– Email marketing platforms
– Advertising platforms
– Professional advisers

All third parties are subject to contractual data protection obligations.

7. International Transfers

As we operate in both the UK and Guernsey:

Transfers between the UK and Guernsey are permitted as both jurisdictions maintain recognised adequate data protection standards.
Where data is transferred outside these jurisdictions, we ensure appropriate safeguards are in place.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from:
– Unauthorised access
– Loss
– Misuse
– Alteration

Access is limited to authorised personnel only.

9. Your Rights

Under Guernsey and UK data protection law, you have the right to:
– Be informed
– Access your data
– Correct inaccurate data
– Request deletion
– Restrict processing
– Object to processing
– Data portability
– Withdraw consent

We aim to respond within one month.

To exercise your rights:
Contact@textbadgermarketing.co.uk
Subject line: “Privacy Request”

10. Complaints

If you are unhappy with how we process your data, please contact us first.

If you remain dissatisfied:

If you are located in Guernsey:
Contact the
Office of the Data Protection Authority
St Martin’s House
Le Bordage
St Peter Port
GY1 1BR

If you are located in the United Kingdom:
Contact the
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

11. Updates to This Notice
We may update this privacy notice from time to time. The most recent version will always be published on our website.